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REFUND OR EXCHANGE POLICY


Return Policy

10 days return or exchange policy
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 10 days of the order date and you are allowed credit of same value of item purchase to exchange with other items in our store. 
All we ask is that the product is...
-          not used at all, not even once
-          in the same condition you received it
-          in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
 
Return or exchange procedures
Please request for return or exchange by emailing us at talk2us@supermodels-secrets.com within 10 days from the day order is received. You have to include the following details in the email:
-          Order no:
-          Contact no:
-          Product to return or exchange:
-          Reason for return or exchange (so that we can improve!):
-          Name
-          Address

 

Cancellation of orders

-For purchased made and should customer decide to cancel order prior to us sending - we only allow refund in terms of store credit. Cash refund will not be entertained.

-Balance of amount owed due to customer paid extra due to ATM machine does not allow small change, refund of balance will take 20 business days from date of Order.



Once we receive your request for return or exchange, we shall contact you within 5 business days for further instructions.Please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your exchange will be processed and we will contact you to arrange the exchange or refund you credit to use in our store.